GOOMHEO Online Store Terms of Service
# Article 1 (Purpose)
The purpose of these Terms of Service is to stipulate the rights, obligations, and responsibilities of the Mall and the User in using the **online services** (hereinafter referred to as the “Services”) provided by the **GOOMHEO Online Store** (hereinafter referred to as the “Mall”) operated by GOOMHEO (hereinafter referred to as the “Company”).
These Terms shall also apply mutatis mutandis to electronic commerce utilizing PC communication, mobile, wireless networks, etc., unless inconsistent with their nature.
# Article 2 (Definitions)
① “Mall” refers to a virtual business place set up by the Company using information and communication facilities such as computers to trade **goods and services**, and also refers to the business operator managing the Mall.
② “User” refers to Members and Non-members who access the Mall and receive the Services provided by the Mall in accordance with these Terms.
③ “Member” refers to a person who has registered with the Mall and can continuously use the Services provided by the Mall.
④ “Non-member” refers to a person who uses the Services provided by the Mall without registering for membership.
# Article 3 (Specification, Explanation, and Revision of Terms)
① The Mall shall display these Terms, trade name, representative’s name, business address, phone number, email address, business registration number, mail-order business report number, and **Chief Privacy Officer** on the initial service screen of the Mall so that Users can easily recognize them. However, the contents of the Terms may be provided through a link.
② Before the User agrees to the Terms, the Mall must provide a separate screen or pop-up to obtain the User’s confirmation so that the User can understand important contents such as withdrawal of subscription, delivery responsibilities, and refund conditions.
③ The Mall may revise these Terms to the extent that it does not violate relevant laws, including the **Act on the Consumer Protection in Electronic Commerce, etc.** and the **Act on the Regulation of Terms and Conditions**.
④ When revising the Terms, the Mall shall announce the effective date and the reasons for the revision along with the current Terms on the initial screen of the Mall from **7 days prior to the effective date until the day before the effective date**. However, if the revision is disadvantageous to the User, it shall be announced with a grace period of at least **30 days**.
⑤ If a Member does not explicitly express refusal despite the Mall clearly notifying that failure to express intent within a certain period will be deemed as consent, the Member shall be considered to have agreed to the revised Terms.
⑥ Matters not specified in these Terms and the interpretation hereof shall follow the **Act on the Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, standard e-commerce terms established by the Fair Trade Commission, and general commercial practices.**
# Article 4 (Provision and Change of Services)
① The Mall provides the following services:
1. Providing information on goods and services and concluding purchase contracts
2. Delivering goods for which a purchase contract has been concluded
3. Other services designated by the Mall
② The Mall may change the contents of goods to be provided under future contracts in the event of goods being sold out or changes in technical specifications. In this case, the changed contents and provision date shall be immediately announced where the current goods information is posted.
③ If the Mall changes the contents of the contracted Service due to goods being sold out or changes in technical specifications, it shall notify the User of the reason without delay.
④ In such cases, the Mall shall compensate the User for any resulting damages. However, this does not apply if the Mall proves there was no intent or negligence.
# Article 5 (Suspension of Service)
① The Mall may temporarily suspend the provision of Services in the event of maintenance, replacement, breakdown of computers or information communication facilities, or interruption of communication.
② The Mall shall compensate for damages suffered by Users or third parties due to the temporary suspension of Service provision. However, this does not apply if the Mall proves there was no intent or negligence.
③ If the Service cannot be provided due to business conversion, abandonment, or company integration, the Mall shall notify the Users as specified in Article 8 and compensate consumers according to the conditions initially presented by the Mall.
# Article 6 (Membership Registration)
① The User applies for membership by filling out the member information according to the form set by the Mall and expressing consent to these Terms.
② The Mall registers the User as a Member unless the applicant falls under any of the following:
1. If the applicant previously lost membership status under Article 7 Paragraph 3
2. If there is false information, omission, or typographical error in the registration details
3. If registering as a Member is judged to significantly impede the Mall’s technical operations
③ The membership contract is established when the Mall’s acceptance reaches the Member.
④ If there is any change in the registered information, the Member must notify the Mall within a reasonable period by modifying their member information.
# Article 7 (Withdrawal of Membership and Loss of Qualification)
① A Member may request withdrawal at any time, and the Mall shall process it immediately.
② The Mall may restrict or suspend membership if the Member falls under any of the following:
1. Registering false information upon application
2. Failing to pay the price of purchased goods or other debts owed to the Mall by the due date
3. **Interfering with the operation of the Mall**, such as stealing others’ information
4. Engaging in acts prohibited by laws or these Terms or against public order and morals
③ The Mall may revoke membership if the same act is repeated twice or more after restriction or suspension, or if the issue is not corrected within 30 days.
④ When revoking membership, the Mall cancels the membership registration and provides the Member with an opportunity to explain at least **30 days prior to cancellation**.
# Article 8 (Notification to Members)
① When the Mall notifies a Member, it may use the email address designated by the Member.
② For notifications to an unspecified number of Members, the Mall may substitute individual notifications by posting a notice on the Mall’s bulletin board for at least **one week**.
# Article 9 (Purchase Application)
A User may apply to purchase goods through the Mall using the following methods:
1. Searching and selecting goods
2. Entering name, address, phone number, email address, etc.
3. Confirming the Terms, withdrawal restrictions, and costs such as delivery fees
4. Agreeing to these Terms and confirming item 3
5. Applying for the purchase and agreeing to the Mall’s confirmation
6. Selecting a payment method
# Article 10 (Establishment of Contract)
① The Mall may refuse a purchase application in the following cases:
1. False information, omissions, or typographical errors in the application
2. A minor purchasing goods prohibited by the Youth Protection Act
3. If acceptance of the purchase application significantly impedes the Mall’s technical operations
② The contract is deemed established when the Mall’s acceptance reaches the User in the form of a receipt confirmation notice.
# Article 11 (Payment Method)
The payment method for goods purchased through the Mall may include the following:
1. Bank transfers (including phone or internet banking)
2. Payment by prepaid cards, debit cards, or credit cards
3. Payment using electronic currency
4. Payment upon receipt
5. Payment using points provided by the Mall
6. Payment using gift certificates recognized by the Mall
7. Other electronic payment methods
# Article 12 (Receipt Confirmation Notice, Change, and Cancellation)
① The Mall sends a receipt confirmation notice when a purchase application is received.
② If there is a discrepancy in intention, the User may request changes or cancellation immediately, and the Mall shall process the request without delay if made before delivery.
# Article 13 (Supply of Goods)
① Unless otherwise agreed, the Mall shall take necessary measures such as manufacturing and packaging to deliver goods **within 7 days from the date of the order**.
② The Mall specifies the delivery method, shipping costs, and delivery period for purchased goods.
# Article 14 (Refund)
If the Mall cannot deliver the goods due to reasons such as being sold out, it shall notify the User immediately and refund the payment within **3 business days** if payment was made in advance.
# Article 15 (Withdrawal of Subscription)
Users may withdraw from the purchase contract within **7 days** from the date of receiving the goods or the written contract.
(Return restriction clauses remain the same.)
# Article 16 (Effect of Withdrawal)
Upon receiving returned goods, the Mall refunds the payment within **3 business days**.
(Return shipping cost rules remain the same.)
# Article 17 (Protection of Personal Information)
The Mall complies with the **Personal Information Protection Act** and collects only the minimum personal information necessary for providing Services.
(Other clauses remain unchanged.)
# Article 18 (Obligations of the Mall)
The Mall shall comply with applicable laws and make its best effort to provide stable services.
# Article 19 (Member Responsibilities for ID and Password)
Members are responsible for managing their ID and password and must immediately notify the Mall if they are used by a third party.
# Article 20 (User Obligations)
Users must not engage in acts such as providing false information, stealing others’ data, posting illegal content, or infringing intellectual property rights.
# Article 21 (Copyright and Use Restrictions)
Copyright and other intellectual property rights for works created by the Mall belong to the Mall.
Users must not use such information for commercial purposes without prior consent.
# Article 22 (Dispute Resolution)
The Mall operates a damage compensation handling system to resolve complaints and disputes.
# Article 23 (Jurisdiction and Governing Law)
Disputes between the Mall and Users shall be governed by the **laws of the Republic of Korea**.
# Article 24 (Limitation of Liability)
The Mall shall not be liable for service interruptions caused by force majeure, User fault, or other unavoidable circumstances.
# Addendum
These Terms shall take effect from **March, 16, 2026**.
Shipping & Return Policy
At GOOMHEO(hereinafter referred to as “www.goomheo.com” or “the Company”), we strive to ensure you are completely satisfied with your purchase. Please review our shipping and return policies below to ensure a smooth shopping experience. By purchasing from this site, you acknowledge and agree to the terms of our Return and Refund Policy as outlined below.
Shipping
All orders are shipped via DHL. Please note that unexpected delays may occur due to incorrect shipping addresses, customs clearance issues, or unforeseen circumstances (e.g., severe weather).
- Free shipping on orders over $350.
Customs & Duties
All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means product prices and shipping costs do not include taxes and duties.
Please be aware that:
- You are responsible for all import duties, customs, and local sales taxes levied by the destination country.
- Payment of these fees is necessary to release your order from customs on arrival.
- We do not have control over these charges and cannot predict what they may be.
Refusal of Delivery
If you refuse to pay the duties or refuse to receive the parcel, the order will be returned to Korea. In this case, the order will not be re-shipped. All relevant costs incurred (round-trip shipping fees, customs duties, and handling fees) will be deducted from your refund.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
In the event of delays caused by stock shortages or system errors, we will contact you directly via the information provided at checkout.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us at info@goom-heo.com within 48 hours of delivery.
To help us resolve the issue quickly, please include:
1. Your order number
2. A description of the issue
3. Photos or videos of the defect/damage
We will evaluate the issue and make it right as soon as possible.
Exchanges & Returns Policy
1. Return & Exchange Period
- Request Window: You must request a return via email (info@goom-heo.com) within 7 days of receiving your order.
- Shipping Window: Once your return request is approved, the item must be shipped back to us within 14 days. Returns shipped after this period may be refused or cancelled.
2. Exchange Policy
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have for a refund, and make a separate purchase for the new item.
3. Conditions for Returns
To be eligible for a refund, all items must be returned in their original condition. This includes all original tags, labels, polybags, and any included packaging or prints (e.g., OC print).
We reserve the right to refuse returns that do not meet the following criteria:
- Items damaged by the customer: Products that have been damaged, washed, altered, or destroyed due to customer negligence.
- Signs of use: Items with visible signs of wear, such as makeup stains, scents (perfume, body odor), or other contaminants.
- Missing Tags/Labels: Items where the original price tags, labels, or hygiene stickers have been removed or damaged.
- Custom/Made-to-Order: Items individually produced or customized for your specific order (e.g., SMU, personalized items) cannot be cancelled or returned once production has begun.
4. Return Shipping & Responsibility
- Return Label: Once your return request is accepted, we will issue a return shipping label via email. (Please note: For change-of-mind returns, the shipping cost will be deducted from your refund.)
- Customer Responsibility: We are not responsible for items damaged or lost during return shipment due to insufficient packing. In such cases, a refund may not be processed.
- Self-Shipping: If you choose to use your own shipping method instead of our provided label, please contact us at info@goom-heo.com prior to dispatch.
※ Return Address: 301ho,New Building,129, Sopa-ro, Jung-gu, Seoul, Republic of Korea
- Note: Items sent back to us without first requesting a return will not be accepted.
Refund
1. Inspection & Approval
Once we receive your return package, please allow 2-3 business days for our team to inspect the items. We will notify you via email once inspected to let you know whether the refund was approved.
2. Refund Processing & Deductions
If approved, your refund will be automatically processed to your original payment method.
Please note that for returns or exchanges due to a change of mind (including size or color preferences), the return shipping cost is the responsibility of the customer. Original shipping fees are non-refundable.
The final refund amount will be calculated after deducting the following costs:
- Shipping Deduction:
If you paid for shipping, the original shipping fee will not be refunded.
If you received free shipping, the actual shipping cost incurred by us will be deducted from your refund amount.
For full returns, round-trip shipping fees may be deducted if the return label was provided by us.
- Transaction Fees (if applicable):
For payments made via PayPal, the transaction fee (approx. 4.4% of the total amount) is non-refundable by the payment provider and will be deducted from your refund.
(We will only cover shipping costs for defective or incorrect items.)
3. Refund Timeline
Once processed by us, please allow up to 10 business days for your bank or credit card company to post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at info@goom-heo.com.
Version
This Shipping and Return Policy was last updated in MAY 2026.
GOOMHEO Privacy Policy
GOOMHEO(hereinafter referred to as the "Company") values your personal information and complies with the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.” Through this Privacy Policy, the Company informs you of the purposes and methods for which the personal information you provide is being used, and what measures are being taken to protect your personal information.
1. Items of Personal Information Collected and Methods of Collection
1-A. Items of Personal Information Collected The Company collects the following personal information for membership registration, consultation, and service application.
- Upon membership registration: Name, date of birth, gender, login ID, password, mobile phone number, and email.
- Upon service application: Address and payment information.
- Information generated during the service usage process: Service usage records, access logs, cookies, access IP, payment records, and poor usage records, etc.
1-B. Methods of Collection
- Homepage, written forms, message boards, email, event entries, delivery requests, phone, fax, and generated information collection tools, etc.
2. Purpose of Collection and Use of Personal Information
The Company utilizes the collected personal information for the following purposes.
- Service provision and fee settlement: Fulfillment of contracts regarding service provision and fee settlement.
- Content provision and transaction processing: Content provision, purchase and payment of fees, delivery of goods, and identity verification for financial transactions, etc.
-Member management: Identity verification, personal identification, prevention of rogue members, confirmation of intent to join, age verification, handling of complaints, and delivery of notices.
- Marketing and advertising: Delivery of advertising information such as events, tracking access frequency, and providing customized services through statistical analysis.
3. Retention and Use Period of Personal Information
In principle, personal information is destroyed without delay after the purpose of its collection and use has been achieved. However, the following information is retained for the specified periods for the reasons below.
3-A. Information Retention according to Internal Company Policy
- Retention of member information for 3 to 5 years even after membership withdrawal to prevent fraudulent use by rogue members, resolve disputes, and respond to requests from investigative agencies.
3-B. Information Retention according to Relevant Laws
- Records related to contracts or withdrawal of subscription: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.).
- Records related to payment and supply of goods: 5 years.
- Records related to consumer complaints or dispute resolution: 3 years.
- Access log records: 3 months (Protection of Communications Secrets Act).
4. Procedure and Method of Destroying Personal Information
4-A. Destruction Procedure
- The information provided by members is moved to a separate DB after its purpose is achieved, and is destroyed after being stored for a certain period according to internal policies and relevant laws.
- Personal information moved to a separate DB will not be used for any other purpose except in cases required by law.
4-B. Destruction Method
- Electronic file formats are deleted using a technical method that makes the records unrecoverable.
- Paper documents are destroyed by shredding.
5. Provision of Personal Information
In principle, the Company does not provide users' personal information to external parties. However, it may be provided exceptionally in the following cases.
- When the user has agreed in advance.
- When required by the provisions of laws, or when requested by investigative agencies for investigative purposes.
6. Rights of Users and Legal Representatives and Methods of Exercising Them
Users can request to view, modify, or cancel their registered personal information at any time.
- Viewing/modifying personal information: Changing personal information or modifying member information on the homepage.
- Cancellation of membership: Membership withdrawal on the homepage.
- Handled without delay upon contacting the Chief Privacy Officer in writing, by phone, or by email.
- If there is an error, the use and provision of personal information will be suspended until the correction is completed.
7. Installation, Operation, and Rejection of Automatic Personal Information Collection Devices
The Company may use cookies, etc., to store and retrieve user information.
7-A. Purpose of Using Cookies
- Identifying visit frequency, usage records, and areas of interest.
- Providing customized services and analyzing event participation.
7-B. Method of Rejecting Cookie Settings
- Capable of allowing/rejecting all cookies through web browser settings.
- Example (Internet Explorer): Tools → Internet Options → Privacy.
- Refusing cookie installation may result in restrictions on service provision.
8. Reporting and Consultation on Personal Information Infringement
- Personal Information Infringement Report Center: privacy.kisa.or.kr / 118 without an area code.
- Personal Information Dispute Mediation Committee: kopico.go.kr / 1833-6972.
- Supreme Prosecutors' Office Cyber Investigation Division: spo.go.kr / Local area code + 1301.
- Korean National Police Agency Cyber Bureau: cyberbureau.police.go.kr / 182 without an area code.
Version
This Privacy Policy was last updated in MAY 2026.
Shipping & Return Policy
At GOOMHEO(hereinafter referred to as “www.goomheo.com” or “the Company”), we strive to ensure you are completely satisfied with your purchase. Please review our shipping and return policies below to ensure a smooth shopping experience. By purchasing from this site, you acknowledge and agree to the terms of our Return and Refund Policy as outlined below.
Shipping
All orders are shipped via DHL. Please note that unexpected delays may occur due to incorrect shipping addresses, customs clearance issues, or unforeseen circumstances (e.g., severe weather).
- Free shipping on orders over $350.
Customs & Duties
All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means product prices and shipping costs do not include taxes and duties.
Please be aware that:
- You are responsible for all import duties, customs, and local sales taxes levied by the destination country.
- Payment of these fees is necessary to release your order from customs on arrival.
- We do not have control over these charges and cannot predict what they may be.
Refusal of Delivery
If you refuse to pay the duties or refuse to receive the parcel, the order will be returned to Korea. In this case, the order will not be re-shipped. All relevant costs incurred (round-trip shipping fees, customs duties, and handling fees) will be deducted from your refund.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays.
In the event of delays caused by stock shortages or system errors, we will contact you directly via the information provided at checkout.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us at info@goom-heo.com within 48 hours of delivery.
To help us resolve the issue quickly, please include:
1. Your order number
2. A description of the issue
3. Photos or videos of the defect/damage
We will evaluate the issue and make it right as soon as possible.
Exchanges & Returns Policy
1. Return & Exchange Period
- Request Window: You must request a return via email (info@goom-heo.com) within 7 days of receiving your order.
- Shipping Window: Once your return request is approved, the item must be shipped back to us within 14 days. Returns shipped after this period may be refused or cancelled.
2. Exchange Policy
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have for a refund, and make a separate purchase for the new item.
3. Conditions for Returns
To be eligible for a refund, all items must be returned in their original condition. This includes all original tags, labels, polybags, and any included packaging or prints (e.g., OC print).
We reserve the right to refuse returns that do not meet the following criteria:
- Items damaged by the customer: Products that have been damaged, washed, altered, or destroyed due to customer negligence.
- Signs of use: Items with visible signs of wear, such as makeup stains, scents (perfume, body odor), or other contaminants.
- Missing Tags/Labels: Items where the original price tags, labels, or hygiene stickers have been removed or damaged.
- Custom/Made-to-Order: Items individually produced or customized for your specific order (e.g., SMU, personalized items) cannot be cancelled or returned once production has begun.
4. Return Shipping & Responsibility
- Return Label: Once your return request is accepted, we will issue a return shipping label via email. (Please note: For change-of-mind returns, the shipping cost will be deducted from your refund.)
- Customer Responsibility: We are not responsible for items damaged or lost during return shipment due to insufficient packing. In such cases, a refund may not be processed.
- Self-Shipping: If you choose to use your own shipping method instead of our provided label, please contact us at info@goom-heo.com prior to dispatch.
※ Return Address: 301ho,New Building,129, Sopa-ro, Jung-gu, Seoul, Republic of Korea
- Note: Items sent back to us without first requesting a return will not be accepted.
Refund
1. Inspection & Approval
Once we receive your return package, please allow 2-3 business days for our team to inspect the items. We will notify you via email once inspected to let you know whether the refund was approved.
2. Refund Processing & Deductions
If approved, your refund will be automatically processed to your original payment method.
Please note that for returns or exchanges due to a change of mind (including size or color preferences), the return shipping cost is the responsibility of the customer. Original shipping fees are non-refundable.
The final refund amount will be calculated after deducting the following costs:
- Shipping Deduction:
If you paid for shipping, the original shipping fee will not be refunded.
If you received free shipping, the actual shipping cost incurred by us will be deducted from your refund amount.
For full returns, round-trip shipping fees may be deducted if the return label was provided by us.
- Transaction Fees (if applicable):
For payments made via PayPal, the transaction fee (approx. 4.4% of the total amount) is non-refundable by the payment provider and will be deducted from your refund.
(We will only cover shipping costs for defective or incorrect items.)
3. Refund Timeline
Once processed by us, please allow up to 10 business days for your bank or credit card company to post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at info@goom-heo.com.
Version
This Shipping and Return Policy was last updated in MAY 2026.
